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On Wednesday, March 11, 2020, the World Health Organization declared COVID-19 a pandemic, and we recognize that this raises questions and concerns for our community. COVID-19 is the disease caused by the novel coronavirus that was first detected in China and has now been identified around the world, including here in the United States and on the Virginia peninsula.

Stay at Home Order for Virginia

To protect the health and safety of Virginians and to mitigate the spread of COVID-19. Governor Ralph Northam has issued a statewide "Stay at Home" order, which is in effect until June 10, 2020. The order directs all Virginians to stay home except in extremely limited circumstances. Individuals may leave their residence for allowable travel, including to seek medical attention, work, care for family or household members, obtain goods and services like groceries, prescriptions, and others as outlined in Executive Order Fifty-Three, and engage in outdoor activities with strict social distancing requirements. Visit the Frequently Asked Questions page for more information about the Stay at Home order. 

Closings & Cancellations

In an effort to slow the spread of COVID-19, the city is enhancing its social distancing measures. The following actions are effective immediately, and will remain in effect until further notice.

  • All city offices, facilities and buildings are closed to the public. This includes city hall, offices at city center, Treasurer’s Office, Commissioner of the Revenue’s Office, Voter Registrar’s Office, Visitor Center, public libraries, recreation centers, and senior centers.
  • All city sponsored events, programs, classes and activities scheduled during this time are canceled. 
  • Four Oaks Day Service Center is closed.
  • The Brooks Crossing Opportunity Center and iLab are closed.  
  • Solid waste collections will continue to take place as scheduled.
  • The Recovery Operations Center at 520 Atkinson Way will reopen to the public on Saturday, April 4. Hours of operation are Mon - Sat, 8 am - 4 pm.
  • The Peninsula Regional Animal Shelter is continuing to offer adoptions through appointments only. Details at www.peninsulaanimalshelter.com. Owner surrenders, reclaims and stray drop offs are still being accepted. 
  • The Newport News Sheriff's Office has suspended physical visitation, but video visitation is still available. The weekender and volunteer programs are canceled until at least April 3.
  • Newport News Juvenile Services has suspended in-person visitation.
  • Codes Compliance trades inspections will continue based on availability, but property maintenance inspections will only occur where there is an immediate life/safety issue. Permit applications, building and equipment plans are available online. Permit and inspection fees can be submitted via mail or placed in the Treasurer's drop boxes at City Hall and their satellite office in Denbigh. 
  • The Department of Human Services will have limited access during this time, and clients should call 926-6300 for more information. Calls to the Child and Adult Protective Services and family care hotline (757-926-6161) are still being answered.
  • The City’s 311 Call Center is available for residents and can be reached at 933-2311, 311@nnva.gov or www.nnva.gov/311.

City officials will re-evaluate these actions based on the status of the outbreak and guidance from the Virginia Department of Health before reopening facilities to the public.

Police Department

In accordance with the Governor's stay at home orders, effective March 31, all Newport News Police Department buildings are to the public.  NNPD will continue to provide essential services to residents. If you have an emergency, call 911. For non-emergencies, please call the non-emergency number at (757) 247–2500. If you need to speak to someone at Headquarters or one of the Precincts, the numbers are listed below. For some non-violent crimes, you may be able to file a report using our online reporting system at nnva.gov/NNPDonline. For questions regarding records, call (757) 928–4100. Please call (757) 928–4500 for information on recovering any property. For more information on police services, visit nnva.gov/police.

  • Headquarters – 9710 Jefferson Avenue (757) 928-4100
  • South Precinct – 3303 Jefferson Avenue (757) 975-5000
  • Central Precinct – 611 Dresden Drive (757) 591-4978
  • North Precinct – 368 DeShazor Drive (757) 369-3105
  • Community & Youth Outreach Division – 11828 Fishing Point Dr. (757) 928-4700


Parks and Recreation

  • Parks remain open at this time; however park restrooms and picnic areas are closed.
  • All playgrounds are closed.
  • All recreation centers are closed.
  • The golf course is open.
  • Huntington Park Beach is closed to swimming and sunbathing.

Newport News Waterworks

Disconnections Suspended

It is essential that people have access to clean water during the coronavirus outbreak (COVID-19). As such, Newport News Waterworks has suspended all service disconnections, except for customer-generated requests and to make a repair. This suspension is effective immediately and will remain so until further notice. Waterworks Customer Service Center is available by phone (926-1000), email (wwcs@nnva.gov) or online at www.nnva.gov/waterworks.

Your Tap Water is Safe

Your tap water is safe from coronavirus (COVID-19). Our community is understandably concerned about the health risks associated with COVID-19, but rest assured that the procedures Newport News Waterworks has in place to protect our water quality are effective and keep it safe from viruses, including coronavirus. Your drinking water is treated and tested using state-of-the-art equipment and advanced procedures, and it meets state and federal standards for quality.

The Centers for Disease Control and Prevention (CDC) says, “The COVID-19 virus has not been detected in drinking water. Conventional water treatment methods that use filtration and disinfection, such as those in most municipal drinking water systems, should remove or inactivate the virus that causes COVID-19.” You can view the CDC’s COVID-19 health department resources on their website.

May 5 General Election; Absentee Voting

The Newport News Voter Registrar’s Office is urging citizens to utilize online services for the upcoming May 5 General Election. Citizens can register to vote, update voter registration information or request an absentee ballot through the Virginia Department of Elections website. The deadline to register or update registrations for the May 5 General Election is Monday, April 13, and the deadline to request an absentee ballot by mail is 5 p.m. Tuesday, April 28. Voters may request an absentee ballot by using the “2A My disability or illness” choice if none of the other qualifying reasons apply. 

Newport News Court Information

Newport News General District Court, Circuit Court and Juvenile & Domestic Relations Court are operating with restricted dockets through April 26. All civil, traffic and criminal matters, including jury trials subject to a defendant's right to a speedy trial, are continued through April 26. There are exceptions to this. For questions, please contact the appropriate court at the number below.

General District Court

  • Civil Division: 757-926-3520
  • Criminal Division: 757-926-8811
  • Traffic Division: 757-926-8725

Circuit Court: 757-926-8561

Juvenile & Domestic Relations Court: 757-926-3603

Guidance for Staying Healthy

Symptoms of COVID-19 – fever, cough, shortness of breath – have ranged from mild to severe, and like other respiratory illnesses, it is spread through coughing and sneezing. There is currently no vaccine to prevent the disease, and the CDC recommends that we take the following steps to help prevent the spread of not only this virus, but the flu and other respiratory diseases as well.

  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose or mouth with unwashed hands.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
  • If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
  • Practice social distancing and stay 6 feet away from others.

Peninsula Health Department Hotline: 757-594-7069 from 8 AM to 6 PM seven days a week or visit www.vdh.virginia.gov/coronavirus.

COVID-19 Information

General questions?
Newport News 311 Center 
757-933-2311

Health related questions?
Peninsula Health District Hotline
757-594-7069

Websites:

Online City Resources

Newport News Public Library - Apply for an e-Membership and receive immediate access to the Library’s online collection of eBooks, digital audiobooks, online courses, streaming movies, TV and music. 

Codes Compliance - Permit applications are available online.

Human Services - Visit CommonHelp to apply for benefit programs and/or child care. 

Police Department - Report non-violent crimes through NNPD Online.

Treasurer's Office - Make payments online for taxes, fees and fines, including parking tickets, stormwater fees, Vehicle License Fees, taxes and more. 

Newport News Waterworks - View a list of payment options.
  

Additional Resources